Ensure easy communication with Descript's updated contact information. Find its email, phone number, and more.

Descript contact, email, and phone number

Descript is a video and podcast editing tool that allows you to write, record, transcribe, edit, collaborate, and share your content. Because of its easy-to-use interface, Descript has become popular among startups, content creators, and social media influencers. However, sometimes users need to get in contact with support, so we’re covering how Descript works and its contact information.

How Descript works

Descript works by allowing you to upload your audio or video files to their platform. Once uploaded, Descript uses artificial intelligence (AI) to automatically transcribe your content. You can then edit your transcript like a document, removing filler words, editing dialogue, and adding new content and transitions. Descript also allows you to record new audio directly into the platform, edit video footage, and add subtitles to your content.

Descript features

In addition to its text-based editing approach, Descript’s video editing software offers a range of innovative features and functionality to allow users to easily create video content for TikTok and beyond. Here are just a few of its features users can utilize when working on a new Descript video.:

• Intuitive video editor — Descript offers a range of advanced editing features and templates to help users storyboard and create high-quality video content quickly and easily.
• Recording features — Descript offers webcam recording and a screen recording tool that allows users to capture their screen and create video content from their computer.
• AI tools — Descript’s AI tools can help users automatically identify and remove filler words and silences from their video content, making it easier to create polished and professional-looking videos.
• Multitrack editing — Multitrack editing allows users to work with multiple audio or video tracks simultaneously, making it easier to create complex edits and arrangements.
• Diverse file support — Descript supports a wide range of video formats, allowing users to import and edit footage from different cameras and devices without having to convert them first.
• Descript's Overdub — Descript's Overdub feature uses AI technology to generate realistic-sounding voiceovers, making it possible to edit and enhance audio recordings with ease.

Descript pricing

Descript offers four pricing tiers — free, Creator, Pro, and Enterprise. The Creator plan is $12 monthly, and the Pro plan is $24 monthly, while customers have to request Enterprise pricing based on their businesses’ workflow needs.

How do I get in contact with Descript?

While Descript does not offer support over the phone, there are still multiple ways you can contact support and get in touch with the Descript team, including the following:

Live support

If you need immediate support, you’re in luck. Descript offers customer support via live chat if you download their app. These live agents are available during normal business hours.

Contact Us page

Descript has a Contact Us page on its website, where you can submit a form with your name, email address, and a brief message about your inquiry. This form allows you to select the type of inquiry you have, such as sales, support, or partnerships, which helps Descript direct your message to the appropriate team.

Email

One way to contact Descript is by sending an email to support@descript.com. This email address is specifically for support-related inquiries, such as technical issues or questions about your account. If you want to get in touch about public relations, you can message press@descript.com.

Social media

Descript is active on several social media platforms, including Twitter. You can send them a message or mention them in a post to get in touch. However, keep in mind that social media may not be the most effective way to get a timely response to your inquiry.

Additional support

Descript also offers additional support resources on its website, including a knowledge base through its Help Center and a community forum on Discord. The knowledge base contains articles and tutorials on using Descript's software, while the community forum is a place where users can ask questions and get help from other users.

Support team availability

Descript's support team is located in San Francisco and is available Monday to Friday from 8 AM to 5 PM Pacific time, with exception of US Federal holidays. If you send an inquiry outside of these hours, they will respond as soon as possible during business hours.

Speechify Video Studio — The #1 Descript alternative

Whether you're a social media content creator, a marketer, or someone simply looking to edit personal videos, Speechify Video Studio offers a great option for fast and hassle-free video editing. With a user-friendly interface, Speechify Video Studio makes video editing accessible to everyone, regardless of their technical skills, while still offering advanced features.

Not only does the platform have AI voice over options indistinguishable from human voices across multiple languages and accents, but the program also features a toolkit of artificial intelligence video and audio editing tools, allowing even beginners to add background music, subtitles, and special effects with ease. Try Speechify Video Studio today and see how it can take your content creation to the next level.

FAQ

How long can you use Descript for free?

The Free plan offers limited functionality with cloud storage of up to 5GB, 1 video export per month, 1 hour of transcription, and access to a self-serve knowledge base.

What are the pros and cons of Descript?

Descript offers a number of features that can make audio and video editing more accessible and intuitive for users. The user-friendly interface, for example, makes it easier to navigate and edit content. However, transcription accuracy can vary depending on the quality of the audio or video file being transcribed, which may require additional editing or proofreading. The AI-generated voiceovers, while useful in some contexts, may also not always sound natural or be suitable for every project.

Who owns ChatGPT?

ChatGPT is not owned by any individual or organization, as it is a product of OpenAI, a research organization.